Malaysia Airlines unveils premium check-in lounge in Kuala Lumpur

Malaysia Airlines unveils premium check-in lounge in Kuala Lumpur

Travelers who will be flying in first and business class on Malaysia Airlines can now take advantage of a premium check-in lounge, as the carrier recently opened such a facility at its hub in Kuala Lumpur, reports Australian Business Traveller.

The new lounge takes the place of one of the carrier's four check-in aisles at Kuala Lumpur International Airport. While those in the other lanes must stand in long and winding lines, first and business class passengers in the premium area can relax on comfortable sofas. When they first arrive in the check-in area, these travelers will be greeted by specially trained staff members who are able to help them check in for their flight with "ease and comfort."

One way that these staff members help facilitate the check-in process is by eschewing the standard desktop PCs for portable laptop computers, allowing them to come to the carrier's elite passengers rather than requiring premium fliers to stand in line and come to them. Overall, the airline said that the staff help to create a "classier, friendlier and cozier atmosphere."

Malaysia Airlines' new check-in lounge was officially opened at a ceremony featuring Datin Seri Tiara Jacquelina, one of Malaysia's most famous actresses and film producers.

"At Malaysia Airlines we are indeed mindful of the need to enhance our customers' experiences through continuous upgrade of our products and services across the board," said Tan Sri Dr. Munir Majid, the chairman of Malaysia Airlines. "We acknowledged it when we embarked on this transformation since 2006 in our quest to increase premium travelers on our flights, whilst setting our goal to become the number one airline in Asia."

First and business class travelers from the United States can take advantage of Malaysia Airlines' new premium check-in facility when they fly from Kuala Lumpur to Los Angeles, the only American destination served by the Southeast Asia carrier.

In addition to the new check-in lounge, Malaysia Airlines also announced a new "Chef-on-Call First" service, which allows first class passengers to pre-order their main course from a menu featuring an array of entrees that changes each month. This service is only available on routes to Sydney, London and Amsterdam, so American travelers flying Malaysia Airlines can only take advantage of Chef-on-Call when they are making a connecting flight.

By Mary D'Angelo

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