The Art of Connection: Navigating Layovers and Stopovers Like a Pro

For many travelers, layovers can feel like a necessary evil—hours spent waiting in airports, rushing between gates, and wishing they were already at their destination. But for savvy travel advisors, layovers and stopovers aren’t just downtime—they’re opportunities to elevate the client experience and add real value.

Turn Layovers Into Mini Adventures

Airlines today offer more than just a transfer from one flight to the next. Stopover programs, such as those offered by Fiji Airways, let travelers explore a city—or even a tropical paradise like Fiji—during their journey. Agents who know about these programs can turn a long layover into a memorable experience for their clients.

Airport Amenities Matter

The modern airport is practically a mini city. Lounges, spas, curated dining, and even small art exhibits can make a client’s layover feel like a VIP experience. By knowing which airlines and airports provide these perks, agents can make personalized recommendations—helping clients relax, recharge, and enjoy their journey rather than just endure it.

Practical Tips Keep Clients Stress-Free

Even with exciting stopovers, practical advice goes a long way. Tips like downloading airport maps, using mobile check-in, understanding baggage transfer rules, and scheduling extra time for connections can help travelers navigate unfamiliar terminals smoothly. Agents who can share these insights are not only easing stress—they’re building trust and loyalty.

Upselling Opportunities for Agents

Stopovers and layovers aren’t just about client satisfaction—they’re also a chance for agents to enhance bookings. Offering lounge access, guided city tours, or even premium seat upgrades can increase both the value and enjoyment of the trip. By positioning these options strategically, agents can elevate the experience while adding revenue.

Why Agents Should Care

Mastering the art of layovers and stopovers allows travel agents to stand out. Clients notice when their journey is smooth, comfortable, and even fun. By turning what might have been an inconvenient wait into an enriching experience, agents can strengthen client relationships and encourage repeat business.

Layovers and stopovers are no longer just waiting—they’re an opportunity to impress. Travel advisors who know how to guide clients through connections with ease and creativity are the ones helping travelers enjoy the journey, not just the destination.